Returns and refunds

CROWN CAST REFUND POLICY

Last Updated: January 2026

OVERVIEW

Crown Cast is committed to customer satisfaction. We understand that circumstances may arise where a refund is necessary. This policy outlines how refund requests are handled.

REFUND ELIGIBILITY

All refund requests are evaluated on a case-by-case basis. When submitting a refund request, we consider factors such as:

• Technical issues that prevent the software from functioning on your system

• Time elapsed since purchase

• Whether the issue can be resolved through technical support

• The nature and reason for the refund request

HOW TO REQUEST A REFUND

To request a refund, please contact us at [email protected]. Include your order number or proof of purchase and describe the reason for your refund request.

WHAT TO INCLUDE IN YOUR REQUEST

To help us process your request efficiently, please provide:

• Your name and contact information

• Order number or transaction ID

• Date of purchase

• Reason for the refund request

• Description of any technical issues (if applicable)

• Steps you have already taken to resolve the issue

PROCESSING TIME

Once we receive your refund request, we will review it and respond within 5-7 business days. If approved, refunds will be processed using the original payment method. Please allow additional time for the refund to appear in your account depending on your payment provider.

BEFORE REQUESTING A REFUND

We encourage you to reach out for technical support before requesting a refund. Many issues can be resolved through:

• Reviewing the documentation included with Crown Cast

• Checking the README and FEATURES guides

• Contacting support at [email protected]

• Trying the Factory Reset option for troubleshooting

If you have questions about this Refund Policy or need assistance, please email us at [email protected].

Thank you for choosing Crown Cast for your worship services.